Mission
Build trust with homeowners and community partners, explain the cesspool-conversion process in clear language, and help participating households move confidently from initial interest to project readiness.
Responsibilities
- Serve as a welcoming, responsive first point of contact for homeowners.
- Explain the pilot, general project stages, expected homeowner participation, and available support without making technical, legal, financial, eligibility, or timeline promises.
- Conduct phone, email, virtual, and in-person outreach across Hawaiʻi Island.
- Coordinate informational sessions, neighborhood meetings, site-visit scheduling, and follow-up communications.
- Maintain accurate outreach records, homeowner consent, contact preferences, and next steps.
- Identify common questions, concerns, and barriers, then share themes with the operations, engineering, and funding teams.
- Develop relationships with community organizations, trusted local leaders, housing groups, and public agencies.
- Ensure communications are respectful, accessible, culturally aware, and appropriate for the communities served.
Ideal background
Community engagement, customer success, housing programs, public-health outreach, nonprofit services, environmental programs, or another homeowner-facing field. Experience working with rural communities and navigating sensitive household decisions is especially valuable.
Must-haves
- Strong listening, relationship-building, and plain-language communication skills.
- Excellent follow-through and comfort managing many homeowner conversations at different stages.
- Ability to organize contact records and use shared calendars, spreadsheets, or a CRM.
- Sound judgment with confidential homeowner information.
- Ability to travel locally for meetings and site visits.
- Demonstrated respect for Hawaiʻi Island communities, local knowledge, and place-based concerns.
Nice-to-haves
- Existing relationships with Hawaiʻi Island community organizations.
- Experience with wastewater, housing, construction, environmental health, or public-benefit programs.
- Familiarity with grant-supported or income-qualified household programs.
- Hawaiian-language or other locally relevant language skills.
- Experience facilitating community meetings or educational workshops.
What success looks like in the first 90 days
- Establishes a consistent, respectful homeowner communication and follow-up process.
- Builds an organized pipeline of interested and potentially eligible households without overpromising participation or benefits.
- Develops productive relationships with an initial network of community partners.
- Helps host or support the pilot’s first homeowner information sessions.
- Produces a clear summary of recurring homeowner questions and barriers so the broader team can improve the experience.